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Frequently Asked Questions

Here For You On Every Step of the Way

What size are the units?

The sizing vary between small(25m2), medium(32m2), large(43m2) and custom sizing which goes up to (105m2). To find our more on sizing click rent now.

How much does it cost?

The pricing varies between sizing. Our small units start at $400 fortnightly. Visit the Rent Now page for pricing details. Please contact us at enquiry@cromerselfstorage.com for further questions on pricing or sizing.

Who else has access? 

Other tenants will have access into The Vault, however only you will have access into the unit you decide to rent.

What are my payment options?

Payment must be made with credit card....

Can I store my vehicle in your facility?

Yes, vehicles may be stored, however please ensure you purchase the right size to ensure your vehicle will fit.

How long can I stay

Approximately up to 12 months.

What happens if I move out early? 

You have access to the unit until the end payment, any early moving will not be refunded.

Where do I get my moving boxes? 

Boxes must be self provided. We recommend local removalists on our website if needed.

What happens if I do not pay my rent?

Rent is paid fortnightly in advance with a two week bond attached. If payments are not made, we will be forced to sell the contents of the unit. We will do everything we can to prevent this from happening and you should contact us immediately so that it can be resolved.

What kind of security is provided? 

- CCTV locations 
- Access Control Systems (24 hour access)
- Fire alarm systems
- Secure gates, lighting and fire stairwells
- Lock Integrity Checks

Can I extend my stay? 

Yes, you will be able to extend your stay if you choose. The option to do so will be on our website. If you have trouble doing so please contact us at enquiry@cromerselfstorage.com and we will get back to you as soon as possible.